EIT Employment Opportunity
A Position is Available in:
Engineering Information Technology
A. James Clark School of Engineering
University of Maryland, College Park
Position Title
IT helpdesk Assistant (IT Coordinator) (Position # 115643)
Category
Exempt Staff, 12 months, full time, 40 hours per week
Responsibilities
This help desk is responsible for providing information technology support for the instructional and research spaces in throughout the School of Engineering that include computer labs and technology classrooms as well as research labs. This position will also provide the helpdesk/front line support contact for the faculty, staff, and students in the Bioengineering, Chemical and Biomolecular Engineering, Fire Protection Engineering, Materials Science and Engineering, as well as for all staff/faculty/student that reside in the Kim Engineering Building. This position will have secondary support responsibility for the IT needs in the meeting and conference spaces in that Building and for the systems and applications support of several information systems in support of Engineering Buildings and the help desk.
Qualifications
Bachelors Degree BS/BA degree or equivalent education, experience and training that indicate the ability to perform the duties outlined in the job description.
Minimum three years with PC Hardware the types of hardware and software to be supported, two years of which included user support, user training, system administration and/or programming. Experience with AV and digital signage systems preferred.
Proven track record of excellent customer service skills required. Thorough knowledge of PC computing hardware and software; skilled in operating supported computers and peripherals; skilled in configuring computer hardware and software; be able to analytically design program logic or solve technical problems. Ability to communicate effectively both orally and in writing; to work effectively with clients and in teams; to provide guidance and instruction to others. Knowledge of Mac hardware will be a plus.
Salary
Commensurate with experience.
Benefits
22 working days annual leave; 14 paid holidays, 15 days sick leave; university contributions to health insurance and retirement plans, tuition remission for self and dependents.
Application Deadline: For best consideration, apply by Friday, July, 24, 2009. No phone calls please
How to Apply
Applications, including current resume, salary requirements, names, complete addresses and phone numbers of three references should be completed online:
https://apra.umd.edu/search.jsp?ID=_EIT000016
The University of Maryland is an equal opportunity affirmative action employer.
Women and minorities are especially encouraged to apply.
