FAQs

What are some of the benefits of using Exchange?

  • Integrated email, tasks, and calendaring. Exchange allows you to respond to meeting invitations and tasks automatically through your Outlook or Entourage Inbox.
  • Remote access to email. The Web-based user interface (Outlook Web App, or OWA allows you to view and modify your calendar, contacts, and tasks from the same interface.
  • For mobile device users, any device with ActiveSync capabilities will be able to synchronize with Exchange for email, calendar and contacts.
  • A robust contacts interface that provides ubiquitous access to a centralized address book.
  • High availability and prevention of data loss in the event of a system or hardware failure.

Future enhancements to the new Exchange system will provide an integrated desktop -- users will be able to access their mail, calendar, address books, and tasks through a single interface. Exchange will also allow users to connect with Microsoft’s SharePoint collaboration tool, which offers the ability to share documents, without logging onto a website.

Who can use Exchange?

All faculty, staff, and graduate students can use Exchange. Undergraduate students can also use Exchange upon request.

Are there special requirements to have an Exchange account?

Only that you are a faculty/staff member or graduate student. If you want to use a client instead of only using Outlook Web App, we recommend using Outlook 2010, or 2011 for the best experience. Undergraduate students can also use Exchange upon request.

Our department has undergraduate student employees. Should they use Exchange accounts or their student email accounts?

Undergraduate student employees should utilize their TERPmail account for personal and academic use and obtain an Exchange account for the email and calendar needs associated with their on-campus job.

I'm an undergraduate student, and I would like an Exchange account. How do I get one?

Undergraduate student employees should utilize their TERPmail account for personal and academic use and obtain an Exchange account for the email and calendar needs associated with their on-campus job. Exchange accounts are also a great option if you have special accessibility requirements. Request an Exchange account here at www.helpdesk.umd.edu/Exchange_request/.

Is there a Web client?

Yes. Outlook Web App (OWA) is available at www.email.umd.edu. There is a slight difference between OWA Premium and OWA Light. The Premium interface is supported in most browsers.

Can I use a Mac?

Yes. Outlook 2011 is the preferred client if you want to take full advantage of the calendar features in Exchange.

Is Exchange Outlook Web App ADA compliant?

Yes. According to Microsoft, "In OWA Light, we have ensured that we have a strong story in place for the majority of screen readers for blind users, as well both user and system scalable fonts and layout for low vision users."

Can I keep using my own preferred email program (e.g., Thunderbird, Apple Mail, etc.) instead of Outlook?

Yes, but it is recommended that you use one of the full-featured clients, Outlook 2010 or 2011, to leverage the Exchange capabilities and to be able to use the calendar options.

Email

Can I use POP?

Yes, but this is also known as SPOP or Secure POP. Contact your IT technician for more details.

What is the email quota on Exchange?

Account quotas start out at 5 GB. Your account quota can be increased when necessary, provided you meet certain criteria.

Can I set a vacation or away message?

Yes. The out-of-office assistant is available within Outlook and both versions of the Outlook Web App client.

What are the size restrictions for email messages and attachments?

The maximum size is 30 MB.

What is the backup/restore policy?

Users can restore their own deleted mail for up to 30 days (except for permanent deletes executed by pressing Shift + Delete and those deleted from accounts with the Delete on Exit option activated). Mail administrators may be able to restore mail for up to two weeks.

How can I check the amount of space I’m using?

Currently, only two access methods offer this ability: OWA Premium and Outlook 2007/2010. In OWA Premium (www.email.umd.edu using Internet Explorer), hover your mouse over your name (at the very top of your folder list). Your used space should appear after a second or two. In Outlook 2007/2010, click Tools, Mailbox cleanup, then View mailbox size.

Provided you meet certain criteria, you can request an increase of your account quota. Visit this Knowledge Base article for more details.