Printing FAQ
What
do I need to do to be able to print in the Open Labs?- How do I get a print account?
- Can I add money to my print account from time to time?
- My printout(s) came out poorly. Do I get a refund?
- The printer is out of paper or toner. What do I do?
- I have money in my account and I have entered my print account ID
and password correctly, but no pages come out. What do I do? - How do I print from Pro/Engineer?
- How do I print from Matlab?
What do I need to do to be able to print in the Open Labs?
Get a Print Account.
All of our labs are equipped with Pay-For-Print printers. Therefore you have to get a print account
to be able to print. The print account is a debit account. Each printed page costs 10 cents.
- Please note that we do not set up print accounts
- Information on setting up print accounts is located HERE
Terrapin Express debit accounts require a minimum deposit of $20.00 to open. Terrapin Express will accept subsequent deposits of any amount. Payment options include cash, check, or credit. If your department has given you permission to use their Department Account, you still would need a Printing Account ID and Password. Your department can set that up for you. Ask your department to contact the Office of Information Technology (OIT) and OIT will set up a Printing Account and Password and send it to the Department. The department in turn can assign you that account. But please note that you will not be able to print with a Departmental FRS account number alone and we do not set up Print Accounts to the Departments.
Can I add money to my Print Account from time to time?
Yes.
It is possible to arrange transfer of money to Terrapin Express funds for your print account
using
BANK, and click on Connect to the LPCR Teller.
My printout(s) came out poorly. Do I get a refund?
Refunds are given only for poor quality printouts. Save the page(s) that came out badly. Then take the bad printout to the OIT Helpdesk. OIT's policies change from time to time, so call the help desk first at 301-405-1500.
The printer is out of paper or toner! What do I do?
If the printer is completely out of paper, you can notify the IT staff. However, for an immediate solution, you can go to an adjacent lab that has a working printer.
I have money in my account and I have entered my print account ID and password correctly, but no pages come out. What do I do?
Make sure you have sufficient funds available. If you have less than 25 cents in your print account, change the "maximum pages" field from 25 to the number of pages you have (e.g. 2). If this fails, the next thing to do is to save your file on disk and move to another PC and try again. If that fails, try another lab altogether. If you meet failure again, the problem is likely to be a problem in the network -- the connection from the printing folks to our printers is down at some point. You can email the IT staff at it-support@umd.edu and request help with printing, or try calling the IT Service Desk at (301) 405-0236 during normal business hours for further assistance.
How do I print from Pro/Engineer?
Note: These instructions are for the UNIX (Solaris) version of Pro/E. Printing from Windows NT should be a variation on these instructions.
- Open the drawing file
- Click on Interface
- Click on Export
- Click on Plotter
- Select Postscript
- Select plotter size A
- Change the filename extension from .pt or .prt to .ps
- Click on Okay
- Exit Pro/E
- From your Glue account, type: qpr -l crab-ps filename.ps (UNIX only)
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